SmartViser and Mtel announcement
- Susie S
- 2 days ago
- 3 min read
MTEL selects SmartViser to Strengthen Service Quality with Advanced Active Testing
Rennes, France / Vienna, Austria – 21st of April 2026
SmartViser, a leading provider of automated testing and quality assurance solutions for mobile networks and devices, today announced that MTEL has selected SmartViser’s viSer Neo and viSer Neo+ solutions to enhance its testing capabilities and ensure superior service quality across its mobile services.
As part of this engagement, MTEL has introduced active testing using SmartViser’s viSer Neo and viSer Neo+ platforms, enabling comprehensive validation of device and network performance under real-world conditions. This initiative reflects MTEL’s continued commitment to delivering reliable, high-quality services to its customers in a competitive and fast-evolving telecommunications environment.
By leveraging viSer Neo, MTEL benefits from scalable, device-based automated testing that replicates real user behaviour across voice, data, and application scenarios. Complementing this, viSer Neo+ provides advanced network measurement and troubleshooting capabilities, including deeper insights into radio and signalling performance. Together, these solutions enable MTEL to gain full visibility into service performance and proactively identify and resolve potential issues.
The introduction of active testing allows MTEL to optimise testing processes, improve consistency in device validation, and accelerate time-to-market for new services and devices. It also enhances their ability to maintain a high level of Quality of Experience (QoE) for end users.
Gilles Ricordel, CEO at SmartViser, commented:
"We are delighted to welcome MTEL as a SmartViser customer. The introduction of active testing with viSer Neo and Neo+ will provide MTEL with powerful tools to ensure service quality and performance. As networks become more complex, having real-device, automated testing capabilities is essential to maintaining a superior customer experience."
Milenko Cvijanović, CTO at MTEL, added:
"At MTEL, ensuring the quality and reliability of our services is a key priority. By implementing SmartViser’s viSer Neo and Neo+ solutions, we are strengthening our testing capabilities and gaining deeper visibility into network and device performance. This allows us to continuously optimise our services and deliver the best possible experience to our customers."
This engagement also provides a strong foundation for future expansion, including broader automation use cases and enhanced analytics to support ongoing service optimisation.
About SmartViser
SmartViser is a leading provider of automated testing and quality assurance solutions for mobile networks and connected devices. Through its viSer suite, SmartViser enables mobile operators, device manufacturers, regulators, and test laboratories to measure, validate, and optimise Quality of Service (QoS) and Quality of Experience (QoE) across a wide range of environments, including 5G, private networks, and mission-critical communications. With advanced automation, real-time analytics, and scalable testing capabilities, SmartViser helps ensure consistent performance, faster time-to-market, and compliance with evolving industry and regulatory requirements.
Press Contact SmartViser
SmartViser
Susie Siouti
Chief Commercial Officer info@smartviser.com
About MTEL
MTEL, part of Telekom Srbija Group, provides mobile and TV services in Germany, Austria, and Switzerland, with a strong focus on the ex-Yu community. In Austria, the company also offers home internet services. MTEL’s core strength lies in its attractive roaming and international offerings, with a particular focus on seamless connectivity between the DACH region and the Western Balkans, while also providing worldwide data roaming options. With a commitment to reliability, transparency, and customer-centric innovation, MTEL delivers high-quality telecommunications services, flexible tariffs, and multilingual customer support tailored to the needs of its users.
Press Contact MTEL
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