viSer Mateo
Passive Monitoring & Active Probing for Continuous Network Assurance
What is Passive Monitoring Probing and viSer Mateo?
Passive monitoring is a monitoring approach that relies on observing and analyzing data naturally produced by a system, such as logs, metrics, network traffic, or event traces, without injecting synthetic transactions. Unlike active monitoring (which generates artificial requests), passive monitoring works by collecting and analyzing real user activity and system outputs to detect performance issues, errors, or abnormal behaviours.
viSer Mateo installed on end-user devices acts a network monitoring agent and regularly collects environment information and sends it to a monitor solution.
By collecting data produced during normal usage, viSer Mateo provides accurate, unbiased, and long-term visibility into how networks and services perform in real-world conditions.
Product overview
What Does viSer Mateo Do?
viSer Mateo continuously and passively collects information from end-user devices to:
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Observe real user experience
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Analyse network behaviour under real conditions
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Identify long-term trends and gradual degradations
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Detect anomalies that only appear during real usage
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Complement active probing and test automation strategies
Because no synthetic traffic is generated, results represent true network and service behaviour.
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viSer Mateo is installed on end-user devices
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The agent runs silently in the background
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It passively collects data generated during normal usage
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Information is securely sent to the monitoring platform
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Data is analysed to provide insight into real network performance and user experience
No test execution or user interaction is required.
What viSer Mateo Collects
viSer Mateo passively gathers a rich set of contextual information, including:
Network Environment Data
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Network availability and connectivity state
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Network technology in use
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Coverage
Performance Indicators
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Service responsiveness indicators
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Connectivity stability
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Degradation patterns over time
This information allows performance issues to be analysed in the exact context in which users experience them.
Why Passive Monitoring Matters
No Artificial Network Load
viSer Mateo does not inject traffic, ensuring:
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Zero impact on network resources
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No distortion of performance metrics
True User Experience Representation
Because data is collected during real usage:
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Results reflect actual user behavior
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Insights are unbiased and realistic
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Subtle issues that active tests may miss can be detected
Long-Term Trend Analysis
Passive monitoring enables:
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Observation of performance evolution over weeks or months
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Detection of slow degradations
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Validation of long-term network stability
Anomaly & Degradation Detection
By analysing real usage data, viSer Mateo can highlight:
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Unexpected behaviour patterns
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Service inconsistencies
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Performance deviations linked to real conditions
Full coverage of user actions
Data performance
Ping
Network connectivity performance
Latency and
speed test
Network Scanning
Key Use Cases
Continuous Live Network Monitoring
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Always-on visibility into live networks
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Ideal for production environments
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No impact on users or services
User Experience Analysis
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Understand how users experience services in real conditions
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Identify performance gaps not visible in synthetic tests
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Support customer experience improvement initiatives
Complementing Active Probing
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Combine viSer Mateo with active monitoring for full coverage
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Active probing verifies services proactively
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Passive monitoring confirms real user impact
Together, they provide a complete service assurance strategy.
Who viSer Mateo Is For
viSer Mateo is used by:
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Mobile Network Operators (MNOs & MVNOs)
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Private and enterprise network operators
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Mission-critical and public safety organisations
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Network operations and service assurance teams
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Organisations focused on user experience quality
OUR RESOURCES
Watch the SmartViser Overview and Viser Neo Demo
Discover how SmartViser is redefining mobile-device and network testing in our short video. From our company’s mission overview to a technical demo of Viser Neo running real-world test scenarios, and a quick tour of the Studio Analytics dashboard that turns raw KPIs into actionable insight.