SmartViser provides best-in-class device testing automation and assessment, ensuring quality, efficiency and reliable results. SFR test house SFR-Altice Test Group is accredited to operate SFR device acceptance testing for new devices or MR. We provide testing services and consultancy to ensure your products are delivered on time and within budget exceeding your end-user's expectations in terms of quality. Overview services Ensuring your device works perfectly is an essential requirement for your organisation. Devices must be continuously upgraded and tested for functionality and performance, as it is often difficult to gain a competitive advantage. We are an accredited SFR test lab and we can provide you with support for a smooth Type Approval process. Our team of experienced technical experts will guide you through the whole process and support you throughout. Service capabilities Pre-Test to ensure Software maturity Full test validation based on SFR test requirements Bug investigation, log collection and re-test Troubleshooting and advice on failing items Maintainance Release testing The key benefits In-house technical expertise with the global market knowledge Accelerated time to market, optimising the testing with expert advice and support Cost-effective thanks to cutting edge automation Close relationship working with key industry Telecoms players Talk to an Expert View All Products Arrange a Free Trial Discover our test services Test as a Service The expert team provide top-quality, value-driven testing services, capable of testing and validating products and networks anywhere. Field Trials From 5G evaluations to high-speed rail connectivity, we provide a robust suite of services designed to meet the evolving demands of modern networks and devices. SFR Test House SFR-Altice Test Group is accredited to operate SFR device acceptance testing for new devices or MR. OUR RESOURCES viSer Leaflet Discover viSer's main features in this leaflet. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

Overground or underground testing utilising test automation for the best connectivity assessment on-site and remotely controlled. Mining, oil & gas Constant, reliable communication and connectivity for crucial operations and safety Overview At SmartViser we offer an array of solutions that help meet the challenges of oil and gas companies where they need overground and underground assessment at all times with flexibility for onsite testing and also remotely controlled. Reliable communication and connectivity is of paramount importance for operations and safety. Challenges to overcome include 5G or LTE connectivity coverage assessment. Limited resources with telecoms expertise. Mobility restrictions in performing testing onsite 24/7. Continuous network assessment and alarms when quality drops. Identify coverage and reachability including weak areas. Measure service quality at any time. Perform network health checks. Arrange a demo How we solve them We provide full test automation products and solutions. 01 Device agnostic, commercial and development devices. Any device, any chipset, iOS/Android. 02 Comprehensive. Any key user action like calls and data. 24/7 operation with no supervision required. 03 Real-time data analytics with tailor-made dashboards and results plotted in maps. Over 100 KPIs support for device and network. 04 Standalone with no additional equipment required for set up. 05 Scalable with remote control operation. From test to results automatically available in the analytics dashboard without any user action. OUR RESOURCES 6G Blog Learn about the benefits and challenges of 6G. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

SmartViser ensures voice quality with POLQA V3 for public, private & NTN networks, covering VoNR, VoLTE, VoWiFi, OTT & legacy services. Audio MOS Voice Quality Voice Experience Evaluation for any device any technology, VoNR, VoLTE, VoWiFi, OTT and legacy Voice Services 2G, 3G. Overview of Audio/Voice Quality MOS Solution Despite changes in end users' behaviors voice communication remains a key service for Mobile Network Operators worldwide. In the last years, there has been a steady increase in OTT voice services competing in many cases with operators. SmartViser is offering an innovative solution based on the industry standard POLQA V3 algorithm Speech Quality, MOS Score. viSer Learn more Smart Audio Box Learn more Key Highlights Supports any device Android or iOS Works on any chipset Can be used on non rooted devices for true end user experience evaluation Full End to End Evaluation MO (Uplink) and MT (Downlink) Fully standalone and light solution Static or Mobility Testing MOS based on POLQA V3 Algorithm Can be used for Cellular calls assessment 2G, 3G, VoLTE, VoWiFi, 5G NR Supports any OTT calls, WhatsApp, Viber, Microsoft Teams, Google Meet, Facebook Messenger, Skype Discover our Voice Quality benchmark between VoNR vs VoLTE. Please enter your details, and an email will be sent to you shortly. First name* Last name* Email* Company name* Submit Use cases Regulators Assessing and benchmarking performance, different networks, devices and technology. OEMs As part of voice service evaluation, pre-launch assessment and ongoing monitoring throughout Software and OS upgrades. MNOs Device Device acceptance teams to ensure any devices in the networks offers the best end user experience in terms of speech quality. Mission Critical For PTT (Push to Talk) assessments based on ETSI Standards assessing Voice Performance MOS scores using an Industry Standard like POLQA. Chipset Vendors Tests teams to ensure thorough testing and voice quality MOS score in different cellular technologies, prior to technology release. MNOs Network Service Quality teams to ensure voice quality MOS score in different technologies, vendors and geographical regions. Assesements on Public, Private and Non Terrestrial Networks (NTNs) Labs Perform testing campaigns using the latest technologies including benchmarking on different devices or different Mobile Network Operators. Satellite NTN Ensure performance and full interoperability with Android and iOS devices. Test on different network conditions to ensure calls are established and maintained for QoS and QoE assessment. Arrange a meeting Arrange a free trial KPIs Voice Quality MOS for smartphones and networks are vital for ensuring high-quality voice communication. By monitoring and analyzing key KPIs , telecom operators and device manufacturers can provide superior voice services, enhance user satisfaction, and maintain a competitive edge in the market. Some of the KPIs supported are: MOS score POLQA Call establishment Time Duration in dialing Call States Call types Call Distribution Audio bandwidth Mouth-to-Ear delay Intermittent score every 8 seconds Sample Reports from Analytics Studio MOS average - Map chart SmartViser MOS averages displayed on a map chart in Analytics Studio. MOS rates - Line chart SmartViser chart in Analytics Studio Audio page - Analytics Studio SmartViser MOS results and audio files in the Audio page of Analytics Studio. MOS average - Map chart SmartViser MOS averages displayed on a map chart in Analytics Studio. 1/3 Mean Opinion Score (MOS): The Mean Opinion Score, or MOS as it is now widely known, assesses the quality of voice of calls using a scale of 1-5 (5 being the highest quality) based on the scientific algorithm POLQA ™ . POLQA™ MOS scores: Score 1: means that despite great effort, it is impossible to understand what is being said during the call (the call repeatedly cuts in and out). Score 2: means the quality is not good and a lot of effort is needed to understand. Score 3: indicates an acceptable level of quality and fairly understandable conversation. Score 4: is a good quality level, understandable with minor interference noise. Score 5: is an excellent quality level, understandable discussion without interference noise. Factors Affecting Speech Quality: Several factors impact the MOS score in a telecommunications context, including: Network Performance: Latency, jitter, and packet loss during transmission can degrade voice quality. Codec Quality: Different codecs compress and decompress audio data, and their efficiency can affect sound quality. Echo and Noise: Background noise and echo can also reduce the clarity and intelligibility of speech. Discover our Voice Quality benchmark of flagship devices. Get the Report OUR RESOURCES viSer Audio MOS Leaflet Overview of the Audio MOS/ Speech evalutation. Know more Video Overview Check the Video Overview of viSer MOS Testing set up and analytics. Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

Get SmartViser’s Voice Quality Benchmark Report: MOS results for Top 5 smartphones on 3G, VoLTE, VoWiFi, Teams, WhatsApp & Viber. Audio MOS Voice Quality Benchmark Report Voice Experience Evaluation on 5 flagship devices and 6 different call types. Unveiling Our Latest Voice Quality Test Results We are excited to share our comprehensive voice quality testing results across five of the latest smartphones and six different call types. Our rigorous testing aimed to determine which devices provide the best voice clarity and overall user experience across various communication platforms and network technologies. Get The Latest Voice Quality Benchmark Report First name Last name Email Submit Click here to download Learn more about SmartViser's Audio MOS/ Speech Quality Solution Learn More Arrange a meeting Arrange a free trial OUR RESOURCES viSer Leaflet Discover viSer's main features in this leaflet. Know more Video Overview Check the Video Overview of viSer MOS Testing set up and analytics. Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

Discover viSer, the innovative mobile test automation solution. Join our Free Trial Programme and tailor testing to your needs. viSer - Free trial Get started on our programme today. REQUIREMENTS There are a few requirements for joining the Smartviser viSer Neo free trial programme. To initiate your free trial, we need to know a little more information about you and the testing challenges you currently face to ensure we answer your needs more effectively. NEXT STEPS Based on your initial information and your testing needs, you will be asked to take the following easy and quick steps: STEP 1: Let us arrange a meeting to discuss your free trial requirements. This will allow us to tailor viSer to be implemented, and fully integrated and be a productive test automation tool that's right for you. STEP 2: Once the introduction call takes place the free trial can start and an account will be created for one or more members of the team. We will then follow up regularly during the trial to ensure a smooth trial process. Just sign-up by completing this form: First Name Last Name Business Email* Country Company What is your industry? Select an option What is your top priority? Select an option What is your 2nd priority? Select an option What is your 3rd priority? Select an option What is your area of responsibility? Select an option Interested in our testing services? Select an option I agree to receive email communications from SmartViser, and I understand I can manage my preferences or opt out at any time Submit Company Overview and Technical Demo NOT READY FOR A TRIAL YET ? No problem. Before you decide, watch our short introduction video featuring: A company overview and our mission. A technical demo of Viser Neo in action. A walkthrough of the Studio Analytics Dashboard. See how easily insights are generated ! First Name Last Name Business Email* Company Country I agree to receive email communications from SmartViser, and I understand I can manage my preferences or opt out at any time. View Video

SmartViser Test as a Service (TaaS) delivers expert-managed testing worldwide—in labs or on-site—ensuring quality, efficiency & reliability. Test as a Service (TaaS) The expert team provide top-quality, value-driven testing services, capable of testing and validating products and networks anywhere. Expert-led, high-quality testing services at our state-of-the-art lab We run and manage your testing in our state-of-the-art testing laboratory, with our team of experts overseeing every test setup delivering you the best value and highest quality. Our extensive network of testing experts can perform testing in any location to test and validate, products, network performance and coverage and much more. Service overview Helping you with any testing needs our extensive services portofolio deliver cost-effective, reliable expert advice to ensure success in your projects the testing capability, skills and knowledge that you can rely on. When the pressure is on with tight deadlines we offer support with a number of different types of test services. Service capabilities Device validation (Modem, reliability, performance) Benchmark services (Reference device comparison) Battery testing (Battery life, power performance deep dive) Camera testing (Performance, VCX rating)* GCF certification services** Field testing (Pre-deployment, execution) Security testing Carrier and open market testing IMS field testing (VoLTE, VoWiFi) 5G Interoperability testing VoLTE and IMS roaming testing ViserMark battery performance score and rating labels (optimise battery life) Adhoc and bespoke testing *via a partner. **via RTO partner. Talk to an expert Let SmartViser help you to manage your testing capability, providing you with flexible, scalable continuous testing, that is easy to use and high quality, so you can increase your focus on delivering the best user experience possible. TaaS packages provide: The testing capability can be scaled up or down depending on your testing requirements. The ability to integrate targetted testing to reduce testing cycles without reducing quality. Our testing services ensure that you only pay for what testing has been carried out. Testing protocols and requirements adapted to suit different customer approaches and needs. Our service capabilities cover planning, development, scripting and automation testing. Manage all your testing, our team of experts are with you at every step. Testing can be tailored according to your specific needs, delivering value and quality. A comprehensive range of consulting services to help streamline testing automation. The key benefits In-house technical expertise with the global market knowledge Rich language support offered including Chinese Cost-effective thanks to cutting edge automation Close relationship working with key industry telecoms players Talk to an expert View all products Arrange a free trial Discover our test services Test as a Service The expert team provide top-quality, value-driven testing services, capable of testing and validating products and networks anywhere. Field Trials From 5G evaluations to high-speed rail connectivity, we provide a robust suite of services designed to meet the evolving demands of modern networks and devices. SFR Test House SFR-Altice Test Group is accredited to operate SFR device acceptance testing for new devices or MR. OUR RESOURCES viSer Leaflet Discover viSer's main features in this leaflet. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

Continuously observe and verify network health using active probing on smartphone devices. viSer Mateo Passive Monitoring & Active Probing for Continuous Network Assurance What is Passive Monitoring Probing and viSer Mateo? Passive monitoring is a monitoring approach that relies on observing and analyzing data naturally produced by a system, such as logs, metrics, network traffic, or event traces, without injecting synthetic transactions. Unlike active monitoring (which generates artificial requests), passive monitoring works by collecting and analyzing real user activity and system outputs to detect performance issues, errors, or abnormal behaviors. viSer Mateo installed on end-user devices acts a network monitoring agent and regularly collects environment information and sends it to a monitor solution. By collecting data produced during normal usage, viSer Mateo provides accurate, unbiased, and long-term visibility into how networks and services perform in real-world conditions. Product overview What Does viSer Mateo Do? viSer Mateo continuously and passively collects information from end-user devices to: Observe real user experience Analyse network behaviour under real conditions Identify long-term trends and gradual degradations Detect anomalies that only appear during real usage Complement active probing and test automation strategies Because no synthetic traffic is generated, results represent true network and service behaviour. viSer Mateo is installed on end-user devices The agent runs silently in the background It passively collects data generated during normal usage Information is securely sent to the monitoring platform Data is analysed to provide insight into real network performance and user experience No test execution or user interaction is required. Talk to an expert Learn more Arrange a free trial What viSer Mateo Collects viSer Mateo passively gathers a rich set of contextual information, including: Network Environment Data Network availability and connectivity state Network technology in use Coverage Performance Indicators Service responsiveness indicators Connectivity stability Degradation patterns over time This information allows performance issues to be analysed in the exact context in which users experience them. Full coverage of user actions Data performance Ping Network connectivity performance Latency and speed test Network Scanning Why Passive Monitoring Matters No Artificial Network Load viSer Mateo does not inject traffic, ensuring: Zero impact on network resources No distortion of performance metrics True User Experience Representation Because data is collected during real usage: Results reflect actual user behavior Insights are unbiased and realistic Subtle issues that active tests may miss can be detected Long-Term Trend Analysis Passive monitoring enables: Observation of performance evolution over weeks or months Detection of slow degradations Validation of long-term network stability Anomaly & Degradation Detection By analysing real usage data, viSer Mateo can highlight: Unexpected behaviour patterns Service inconsistencies Performance deviations linked to real conditions Key Use Cases Together, they provide a complete service assurance strategy. Continuous Live Network Monitoring Always-on visibility into live networks Ideal for production environments No impact on users or services User Experience Analysis Understand how users experience services in real conditions Identify performance gaps not visible in synthetic tests Support customer experience improvement initiatives Complementing Active Probing Combine viSer Mateo with active monitoring for full coverage Active probing verifies services proactively Passive monitoring confirms real user impact Talk to an expert Learn more Arrange a free trial Who viSer Mateo Is For viSer Mateo is used by: Mobile Network Operators (MNOs & MVNOs) Private and enterprise network operators Mission-critical and public safety organisations Network operations and service assurance teams Organisations focused on user experience quality OUR RESOURCES Network Monitoring Discover our leaflet on network monitoring. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Watch the SmartViser Overview and Viser Neo Demo Discover how SmartViser is redefining mobile-device and network testing in our short video. From our company’s mission overview to a technical demo of Viser Neo running real-world test scenarios, and a quick tour of the Studio Analytics dashboard that turns raw KPIs into actionable insight. First Name Last Name Business Email* Company Country I agree to receive email communications from SmartViser, and I understand I can manage my preferences or opt out at any time. View Video Want help or have a question? Get in touch

Automated device testing reference for 2G, 3G, 4G, 5G and IoT, ensuring quality, efficiency and reliable performance worldwide. Testing services and consultancy Thanks to our in-house automated testing solutions and facilities, we provide an unmatched service offer and deliver detailed and comprehensive KPI reports. Service overview SmartViser wants to help our customers, with teams of all sizes to succeed in today's fast-paced technology with shorter cycles and increased complexity. We offer a comprehensive product portfolio of end-to-end testing solutions and services. We are the right partner to fulfill your mobile testing requirements. Global partner to succeed and overcome any challenge SmartViser's skilled experts and years of testing and validating complex projects have helped us to develop deep knowledge and understanding in the field. Our technical know-how can help our customers navigate the challenges of today's world in launching new devices or services in the market and implementing test automation and process improvements. Our professional services and team of product and technical experts can assist you with your tailor-made flexible testing solutions that align with your business and budget. We can help you achieve your goals with recommendations while avoiding common mishaps and stumbling blocks. We can bring onsite and remote expertise support and offer in-depth consultations. Whether you need us to manage all your testing or choose to use it yourself, we can guide you through viSer. Talk to an expert Our testing services Test as a Service (TaaS) Learn more SFR Test House Learn more Consultancy Learn more ViserMark Learn more Field Trials Learn more EEI Testing Learn more What our customers say "All the elements we needed to automate our tests were successfully brought together with SmartViser, the support and the test solution. We have doubled our testing load and halved the testing time. We have won on both sides." "We have selected SmartViser to optimise our bearer interoperability test. Thanks to the viSer solution and the associated scheduler product SynchroviSer, we can drive the DUT and external parts (like lab test equipment) for complex scenarios testing." Your tool is being extremely helpful to handle all this COVID-19 pandemic. We have been able to avoid the need for several employees to use their cars to carry out mobility tests. This has helped us to minimise any contamination risks. OUR RESOURCES viSer Leaflet Discover viSer's main features in this leaflet. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

Ensure highly reliable smartphone reviews by introducing test automation for faster, objective, and repeatable testing. Media Test automation products to reduce the time required for smartphone assessments used for device reviews and user guides to ensure repeatability and objectivity in every test. Overview SmartViser's test automation products help media technology review sites to implement objective and repeatable testing that will create reliable reviews. Challenges to overcome include Ensure repeatability and objectivity in every testing cycle so all devices are assessed in the same way. Limited resources in performing testing. Long cycle times that need repeating on occasions if not consistent. Arrange a demo How we solve them We provide full test automation products and solutions. 01 Device agnostic, commercial and development devices. Any device, any chipset, iOS/Android. 02 Comprehensive. Any user action like calls, SMS, MMS, web browsing, video, gaming, data etc... 03 Real-time data analytics with tailor-made dashboards, quick results on device performance and battery life. 04 Standalone with no additional equipment required for set up. 05 Abilities to created tailor-made test scripts to follow existing manual scenarios for results continuity. OUR RESOURCES 6G Blog Learn about the benefits and challenges of 6G. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

With SmartViser 5G testing, operators get real-time QoE & QoS results; reducing costs, saving time and improving efficiency. 5G test automation Achieve successful 5G deployment with enhanced quality, reduced costs and time efficiency. Overview There has been a rapid growth of 5G both in terms of devices and network operators enabling this technology in their network. Beyond mobile network operator networks, 5G is also expected to be used for private networks with several applications in industrial IoT, smart cities, enterprise networking, and mission-critical communications. For a successful deployment of the 5G technology, test automation is key. Test automation key capabilities Some of the key areas Network accessibility & KPI’s 5G latency performance Data throughput performance Voice calls & Audio MOS Benchmark services against 4G Available connectivity mode Impact of 5G on battery performance Service performance: in-stationary and in-mobility Request a demo Continuous network monitoring: Some of the key areas: CS/PS RAT distribution Data bearer Signal strength (Min, Max, Avg) Signal quality (Min, Max, Avg) LAC distribution (Anchor) Cell ID distribution (Anchor) Data usage: streaming, web, Iperf, file transfer, OTT (Skype, WhatsApp…) Mobility procedures in idle and connected modes VoNR Uncovered: Testing the Future of Voice on 5G (VoNR) Read key insights Use cases Mission Critical Networks Ensuring reliability and stability of Non-Terrestrial-Networks. OEMs Device Manufacturers need to ensure their device is working as expected with different Non-Terrestrial-Networks. Infrastructure Providers Ensure optimum performance of their infrastructure against Networks, Devices and Applications. Testing Labs Testing as part of conformance and certification. Arrange a meeting Arrange a free trial Industries Verticals Poised to Benefit from 5G Private Network Setup Read the article OUR RESOURCES viSer Leaflet Discover viSer's main features in this leaflet. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

SmartViser viSer helps MVNOs boost innovation and reduce costs while ensuring quality with automated testing of QoE and QoS. MVNOs Ensure superior QoE and QoS for all end-users at all times. Overview At SmartViser we offer an array of solutions that help meet the challenges of mobile virtual network operators. From network assessments and benchmarks to device evaluation. Challenges to overcome include _______________________ Evaluate the quality of new mobile services offered by the Mobile Network Operator (MNO) or the underlying infrastructure service provider . Validate the promised Audio MOS performance using an industry-standard process . Accelerate the device acceptance and validation process to launch first . Enhance network optimisation for superior Quality of Experience (QoE). Benchmark service quality and performance with MNO and other MVNOs . Perform service quality health checks and regression testing on MNO change. Confirm compliance with SLA and safeguard the delivered customer experience. Arrange a demo How we solve them We provide full test automation products and solutions. 01 Device agnostic, commercial and development devices. Any device, any chipset, iOS/Android. 02 Comprehensive. Any user action like calls, SMS, MMS, web browsing, video, gaming, data etc... 03 Real-time data analytics with tailor-made dashboards and results plotted in maps. Over 100 KPIs support for device and network. 04 Standalone with no additional equipment required for set up. 05 Scalable with remote control operation. From test to results automatically available in the analytics dashboard without any user action. OUR RESOURCES 6G Blog Learn about the benefits and challenges of 6G. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch

Founded in 2014, SmartViser provides telecoms with innovative test automation solutions, driving quality, efficiency and innovation. About us SmartViser leads in mobile automation, supporting global customers with superior products and network services in the fast evolving mobility sector. SmartViser's story The company was founded in 2014 by Gilles and Xavier. Both founders have worked in the telecoms industry for many years accumulating vast expertise in devices and network services testing. They were both heavily involved in Go-To-Market and launching new products and services activities. Since the beginning, they have been leading the SmartViser team along a path where they supported all customers to meet their challenges and offer their end-users superior products and network services. SmartViser's solutions and services have been selected by companies of all sizes worldwide. Our close relationship and collaboration with key industry stakeholders enable us to keep up to date with current and future challenges. As a recognised expert in cutting-edge mobile automation, we are happy to share our expertise with our customers and help them succeed in today’s world fast-changing mobility environments. Our locations Accreditations and memberships OUR RESOURCES 6G Blog Learn about the benefits and challenges of 6G. Know more Video Overview Want to see what viSer can do? Check the video! Watch the video Success Stories Discover our main success stories with Telecoms and other industries. Know more Latest News Want to meet us? Discover the events we are attending and exhibiting at. Know more Want help or have a question? Get in touch